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Polyfabrics was recently named Service Champion for the 2024 Customer Service Organization of the Year Award in the Medium-Business category. The award was conducted by the Customer Service Institute of Australia (CSIA) and the company is proud to be recognized once again.
“Being named runner up for such a significant award highlights our unwavering commitment to service excellence and reinforces our dedication to delivering outstanding experiences for our customers,” the company said in a statement. “We are deeply committed to continuously refining our processes and ensuring our team is equipped with the best tools to provide exceptional customer service at every opportunity.”
The CSIA Awards evaluate organizations based on a comprehensive set of criteria that underscore the importance of exceptional customer service. The nomination reflects Polyfabrics’ achievements across several key areas.
“We understand that the cornerstone of exceptional service lies in continuous learning. At Polyfabrics, we’ve made it a priority to foster an environment where our teams can acquire new skills and enhance their capabilities. Central to our operations is our core value, “We Care,” which motivates us to go above and beyond in meeting our customers’ needs,” the statement said. “Our commitment to operational excellence has driven us to implement innovative solutions throughout our order management and service delivery processes. By streamlining operations, we ensure consistency and efficiency in every interaction, making it easier for our clients to do business with us. For us, service quality transcends mere transactions; it’s about establishing meaningful, long-term relationships with our clients. We believe that understanding our customers’ unique challenges and proactively addressing their needs is what truly defines exceptional service.”
“The value of prioritizing our customers is evident in the measurable business improvements we’ve experienced,” the statement continued. “Our ongoing commitment to service excellence not only enhances client satisfaction but also drives performance across our organization. We extend our heartfelt gratitude to our dedicated team and loyal customers. Thank you for being part of our journey toward service excellence!”
ISO certification
Achieving ISO certifications for quality, environmental stewardship, and occupational safety is a significant milestone for the Polyfabrics team, representative of an unwavering commitment to delivering superior quality in all facets of its business operations.
“We are proud to have earned the ISO certifications of ISO 9001, ISO 14001, and ISO 45001,” said Andrew Stockton, geosynthetics category manager at Polyfabrics. “Achieving these internationally recognized performance standards acknowledge our team’s dedication to continuous improvement and outstanding service. At Polyfabrics we are committed to leading the industry through innovation whilst staying true to our ethics and values as a proudly Australian company.”
Polyfabrics now holds the below ISO certifications:
ISO 9001 – Quality Management
ISO 9001 sets the standard for quality management systems. “By implementing this framework, we have established a robust quality management process that focuses on meeting customer expectations and delivering consistent products and services,” the company said in a statement. “This certification has fostered a culture of continuous improvement within our team, enabling us to streamline processes, reduce waste, and enhance customer satisfaction. Our customers in the infrastructure industry expect and deserve WOW Service – by achieving ISO Quality Management certification, we can ensure this continues.”
ISO 14001 – Environmental Management
“In today’s environmentally conscious world, ISO 14001 certification underscores our commitment to sustainability. This standard helps us identify and mitigate our environmental impact while promoting efficient use of resources. Through this certification, we have developed initiatives to reduce waste and emissions, leading to a more sustainable operation. Our team members and customers alike appreciate our efforts, which aligns perfectly with our core value of: We Care. Showing in a tangible way our commitment to care for the communities in which we operate is a business imperative for the organization.”
ISO 45001 – Occupational Health & Safety
“The safety and well-being of our employees are paramount,” the statement continued. “ISO 45001 certification has enabled us to create a safer workplace by implementing comprehensive health and safety measures. This standard has not only reduced workplace incidents but also improved employee morale and productivity. By prioritizing workplace occupational health and safety, we demonstrate our commitment to our team’s welfare, fostering a supportive and secure work environment. As an ISO accredited company, Polyfabrics can now better serve customers who have sustainability targets for their suppliers. Attaining ISO certifications has affirmed our position as a leader in quality, environmental responsibility, and occupational health and safety.”
Learn more about Polyfabrics here.